Privacy Policy  

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This Privacy Policy explains how we collect, use, and protect personal information in connection with our services.
 

1. Information We Collect
   We may collect personal information that you provide when booking or receiving a service, including your name, contact details, location, booking information, and any information you voluntarily share that is relevant to delivering the service. We do not intentionally collect sensitive personal data beyond what is reasonably required to provide our services.

2. How We Use Information
   Personal information is used solely for the purposes of managing bookings and appointments, communicating with clients regarding services, delivering services professionally and safely, responding to enquiries, feedback, or concerns, and meeting operational and legal requirements. We do not use personal information for unrelated purposes.

3. Information Sharing
   We do not sell or trade personal information. Information may be shared only where necessary to deliver the booked service, comply with legal or regulatory requirements, or protect the safety, rights, or wellbeing of clients or therapists. Where required to deliver services, limited personal information (such as location or contact details) may be shared with trusted third-party service providers acting on our behalf, solely for operational purposes.

4. Data Protection & Confidentiality
   We take reasonable steps to protect personal information from unauthorised access, misuse, loss, or disclosure. Access to client information is limited to authorised personnel and service providers who require it to perform their duties.

5. Communications
   We may contact you regarding your booking, service updates, arrival coordination, or matters directly related to the services provided. Marketing communications are sent only where consent has been provided, and you may opt out of non-essential communications at any time.

6. Data Retention
   Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and operational requirements.

7. Your Rights
   You may request access to, correction of, or clarification regarding your personal information by contacting us directly. Requests will be handled in a reasonable and timely manner, subject to applicable laws and operational requirements.

8. Use of Website Technologies
   Our website may use limited technical tools to support basic functionality and understand general site usage. These tools do not identify you personally and are used solely to help improve website performance and user experience.

9. External Links
   Our website may contain links to external websites for informational purposes. We are not responsible for the privacy practices or content of third-party sites and encourage users to review their policies independently.

10. Policy Updates
    This Privacy Policy may be updated from time to time to reflect operational, legal, or regulatory changes. The most current version will always be available through our official channels.

11. Contact
    If you have any questions or concerns regarding this Privacy Policy or the handling of personal information, please contact us directly.